Front Desk Supervisor - Guest Experience Leader

sbcos; United States; On-site; USD 29,000 - 30,000; Full time

Job summary

Stonebridge is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. The role supports the Front Office Manager and supervises the front desk team to maintain service standards and operational efficiency.

The ideal candidate has 2+ years of supervisory front office experience in hospitality, strong leadership and communication skills, and proficiency with property

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership, supervisory, and interpersonal skills.
• Proficiency with property management systems and check-in/check-out processes.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate guest information and billing.
• Handle guest problems or complaints promptly and professionally.
• Supervise front desk staff and coordinate with reservations, housekeeping, and other departments.

Skills

Front Office Supervision

Leadership

Communication

PMS Proficiency

Staff Scheduling

Job description

Stonebridge is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. The role supports the Front Office Manager and supervises the front desk team to maintain service standards and operational efficiency.

The ideal candidate has 2+ years of supervisory front office experience in hospitality, strong leadership and communication skills, and proficiency with property