Front Desk & Guest Services Supervisor

Stonebridge; Denver (CO); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

PTO

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

The Guest Services Supervisor at Stonebridge in Denver, CO oversees daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front desk team to maintain service standards and operational efficiency.

The ideal candidate has 2+ years of front desk or guest services supervisory experience in hospitality, strong leadership and communication skills, and

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.

Responsibilities

• Oversee daily front office operations to ensure guest satisfaction.
• Supervise the front desk team and assist Front Office Manager.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure accurate check-in/check-out procedures and accurate guest billing.

Skills

Front desk supervision

Leadership

Guest relations

Staff training

Communication

Tools

Property management system (PMS)

Job description

The Guest Services Supervisor at Stonebridge in Denver, CO oversees daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front desk team to maintain service standards and operational efficiency.

The ideal candidate has 2+ years of front desk or guest services supervisory experience in hospitality, strong leadership and communication skills, and