Front Office Supervisor — Guest Experience Leader

Stonebridge Companies; Denver, Northern (CO, KY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Denver, Colorado seeks a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain service standards and efficiency.

You will lead the front office staff, schedule and train, collaborate with housekeeping and other departments, and resolve guest issues promptly in a fast-paced

Qualifications

• 2+ years in front office or guest services supervisory role in hospitality.
• Strong leadership and ability to manage a team effectively.
• Excellent communication and interpersonal skills with guests and staff.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate guest information and billing.
• Handle guest problems or complaints in a timely manner.
• Maintain room standards and maximize occupancy per policy.
• Coordinate with reservations, front office, and housekeeping.
• Ensure charges are entered accurately and accounts balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Manage luggage delivery/collection and maintain front office cleanliness.
• Conduct performance evaluations and identify training needs.

Skills

Leadership

Supervisory

Guest services

Communication

PMS knowledge

Reservations

Check-in/out

Tools

Property management system

Job description

Stonebridge Companies in Denver, Colorado seeks a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain service standards and efficiency.

You will lead the front office staff, schedule and train, collaborate with housekeeping and other departments, and resolve guest issues promptly in a fast-paced