Front Office Manager, Guest Experience & Operations

Stonebridge; Denver (CO); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Lodging perks

Job summary

Stonebridge in Denver, CO is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services, while ensuring top-notch guest satisfaction and efficiency. This role partners with the General Manager to drive revenue, control costs, and maintain standards across the front office.

The ideal candidate has 3+ years of hotel front office leadership, strong communication skills, and a track record of staff development.

Qualifications

• 3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations.
• Proven leadership and supervisory skills, with the ability to manage and develop a team.
• Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management.
• Ability to analyze financial data, including budgets, forecasts, and revenue reports.
• Ability to resolve guest complaints and service issues in a professional and timely manner.
• Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Responsibilities

• Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained.
• Address guest issues or complaints promptly to ensure guest satisfaction.
• Ensure rooms are serviced and maintained to the company’s established standards.
• Maximize room occupancy within the agreed overbooking policy.
• Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.
• Ensure that all guest charges are accurately posted and kept up to date.
• Strictly enforce credit control procedures and ensure accounts are balanced daily.
• Oversee efficient and speedy check-out procedures.
• Ensure that luggage is promptly delivered to and collected from guest rooms.
• Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby.
• Conduct regular performance appraisals for front office staff, providing training and development as needed.

Skills

Front Office Management

Leadership

Communication

Organizational Skills

Guest Service

Tools

PMS

Job description

Stonebridge in Denver, CO is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services, while ensuring top-notch guest satisfaction and efficiency. This role partners with the General Manager to drive revenue, control costs, and maintain standards across the front office.

The ideal candidate has 3+ years of hotel front office leadership, strong communication skills, and a track record of staff development.