Guest Experience Supervisor - Front Desk Leader

Gabriel Group; Maryland Heights (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Growth and development opportunities

Medical, Dental, and Vision insurance

401(k) with company match

Hotel and travel discounts

Employee recognition programs

Job summary

Midas Hospitality is seeking an experienced Front Desk Supervisor to lead the Front Office team, ensuring exceptional guest arrivals, stays, and departures. The role balances hands-on guest service with operational oversight, coaching associates, and maintaining brand standards.

The ideal candidate communicates well, develops others, and thrives in a fast-paced hospitality environment, with flexibility to work mornings, evenings, weekends, and holidays.

Qualifications

• Experience in hotel Front Desk, Guest Services, or hospitality is required.
• Demonstrated leadership or supervisory experience preferred.
• Strong customer service, communication, and conflict-resolution skills are essential.

Responsibilities

• Lead daily Front Desk operations during shifts with high guest service standards.
• Train, coach, and support Front Desk associates on procedures and brand standards.
• Assist onboarding and provide performance feedback and development.
• Manage check-in/check-out procedures and guest requests.
• Support reservation management, room assignments, and rate accuracy.
• Handle escalated guest concerns professionally and promptly.
• Monitor cash handling, card transactions, and deposits for accuracy.
• Coordinate with Housekeeping, Engineering, Sales and leadership for seamless operations.

Skills

Front Desk experience

Leadership

Communication

Guest service

Conflict resolution

Organizational skills

Cash handling

Tools

PMS

Reservations systems

Basic computer applications

Job description

Midas Hospitality is seeking an experienced Front Desk Supervisor to lead the Front Office team, ensuring exceptional guest arrivals, stays, and departures. The role balances hands-on guest service with operational oversight, coaching associates, and maintaining brand standards.

The ideal candidate communicates well, develops others, and thrives in a fast-paced hospitality environment, with flexibility to work mornings, evenings, weekends, and holidays.