Guest Experience Specialist - Front Desk

Gabriel Group; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Job summary

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to create exceptional first and last impressions for guests through check-in, stay, and check-out experiences. The role emphasizes friendly interaction, problem solving, and a professional, fast-paced service mindset.

The position requires strong communication, basic PMS knowledge, and a flexible schedule including mornings, evenings, and holidays.

Qualifications

• Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
• Basic computer skills and ability to learn hotel Property Management Systems (PMS).

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Job description

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to create exceptional first and last impressions for guests through check-in, stay, and check-out experiences. The role emphasizes friendly interaction, problem solving, and a professional, fast-paced service mindset.

The position requires strong communication, basic PMS knowledge, and a flexible schedule including mornings, evenings, and holidays.