Front Desk Supervisor - Lead & Elevate Guest Experience

Gabriel Group; Durango (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Growth opportunities

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

EAP

Hotel Discounts

Travel Discounts

Recognition Programs

Job summary

Midas Hospitality is seeking an experienced Front Desk Supervisor to lead the Front Office during shifts, guiding staff to ensure every guest enjoys an exceptional arrival, stay, and departure experience.

The ideal candidate will have prior Front Desk or guest services leadership, strong communication, and the ability to coach teams while balancing guest needs with daily operations. This full-time hourly role offers growth opportunities and comprehensive benefits.

Qualifications

• Previous hotel Front Desk, Guest Services, or hospitality experience required.
• Leadership, supervisory, or training experience preferred.
• Strong understanding of Front Office operations, guest service standards, and hotel procedures.

Responsibilities

• Lead daily Front Desk operations during assigned shifts while maintaining high standards of guest service and professionalism.
• Train, coach, and support Front Desk associates on hotel procedures, guest interactions, brand standards, and service expectations.
• Assist with onboarding new associates and provide ongoing performance feedback and development.
• Welcome guests and complete efficient check-in and check-out procedures when needed.
• Support reservation management, room assignments, rate accuracy, and guest requests.
• Handle escalated guest concerns, service recovery situations, and special requests with professionalism and urgency.
• Monitor Front Desk cash handling procedures, credit card transactions, deposits, and financial accuracy.

Skills

Hotel Front Desk

Guest Services

Leadership

Training

PMS

Reservations

Cash Handling

Communication

Conflict Resolution

Tools

PMS Software

Job description

Midas Hospitality is seeking an experienced Front Desk Supervisor to lead the Front Office during shifts, guiding staff to ensure every guest enjoys an exceptional arrival, stay, and departure experience.

The ideal candidate will have prior Front Desk or guest services leadership, strong communication, and the ability to coach teams while balancing guest needs with daily operations. This full-time hourly role offers growth opportunities and comprehensive benefits.