Hotel Front Desk Lead — Guest Experience & Ops

Gabriel Group; Maryland Heights (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Growth opportunities

Medical/Dental/Vision insurance

401(k) with company match

EAP

Hotel discounts

Career advancement opportunities

Job summary

Midas Hospitality is seeking a Front Desk Supervisor to lead the Front Office team, ensuring exceptional guest experiences from arrival to departure. The role combines hands-on guest service with operational oversight and team leadership.

The ideal candidate will communicate effectively, mentor staff, and manage reservations, rate accuracy, and guest requests while maintaining brand standards in a fast-paced hotel environment.

Qualifications

• Front Desk or hospitality supervisory experience required.
• Strong communication and leadership are essential.
• Experience with PMS and reservations is preferred.

Responsibilities

• Lead daily Front Desk operations during shifts with high guest service standards.
• Train, coach, and support Front Desk associates on procedures and brand standards.
• Complete onboarding and provide ongoing performance feedback and development.

Skills

Leadership

Guest services

Communication

Coaching

Cash handling

PMS knowledge

Reservations

Tools

PMS

Microsoft Office

Job description

Midas Hospitality is seeking a Front Desk Supervisor to lead the Front Office team, ensuring exceptional guest experiences from arrival to departure. The role combines hands-on guest service with operational oversight and team leadership.

The ideal candidate will communicate effectively, mentor staff, and manage reservations, rate accuracy, and guest requests while maintaining brand standards in a fast-paced hotel environment.