Front Desk Team Lead - Guest Services & Ops

Midas Hospitality; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid PTO

Medical Insurance

Dental & Vision Insurance

401(k) Match

Employee Travel Discounts

Recognition Programs

Job summary

Midas Hospitality is seeking a Front Desk Supervisor to lead daily Front Desk operations, coach staff, and ensure exceptional guest experiences. You will guide check-in/check-out, handle escalated guest concerns, and collaborate with departments to maintain smooth hotel operations.

The ideal candidate has leadership experience, strong communication, and a customer-focused mindset in a fast-paced hospitality environment.

Qualifications

• Previous Front Desk, Guest Services, or hospitality experience required.
• Leadership or supervisory experience preferred.
• Experience with hotel procedures, brand standards, and service expectations.

Responsibilities

• Lead daily Front Desk operations during assigned shifts, maintaining high guest service standards.
• Train, coach, and support Front Desk associates on procedures and brand standards.
• Assist with onboarding new associates and provide ongoing feedback.
• Welcome guests and manage efficient check-in/check-out.
• Support reservations management, room assignments, rate accuracy, and guest requests.
• Handle escalated guest concerns and service recovery professionally.
• Monitor cash handling procedures and financial accuracy.
• Ensure compliance with hotel policies and safety standards.
• Maintain knowledge of room inventory, hotel services, and promotions.
• Assist with upselling, loyalty enrollment, and revenue initiatives.
• Communicate with Housekeeping, Engineering, Sales, and leadership for seamless operations.
• Complete shift reports, logs, and Front Office documentation.
• Support scheduling and shift coverage as directed.
• Monitor front desk appearance and lobby cleanliness; assist with emergencies as needed.

Skills

Leadership

Training

Guest Service

Communication

Conflict Resolution

Cash Handling

PMS Experience

Reservations

Team Motivation

Tools

PMS

Job description

Midas Hospitality is seeking a Front Desk Supervisor to lead daily Front Desk operations, coach staff, and ensure exceptional guest experiences. You will guide check-in/check-out, handle escalated guest concerns, and collaborate with departments to maintain smooth hotel operations.

The ideal candidate has leadership experience, strong communication, and a customer-focused mindset in a fast-paced hospitality environment.