Guest Experience Supervisor – Front Desk Leader

Holiday Inn Express and Suites; Centerville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Holiday Inn Express and Suites in Centerville, OH seeks a hands-on Front Desk Supervisor to oversee lobby operations, guide staff, and ensure top-tier guest service. You will manage check-ins/check-outs, process payments, and maintain accurate guest records with a focus on brand standards and guest satisfaction.

The role requires leadership, cash handling, and proficiency with hotel PMS and MS Office. You will participate in safety procedures and coordinate with management to deliver consistent,

Qualifications

• Experience in front desk operations and guest services.
• Ability to train and coach staff.
• Proficient in hotel PMS and payments processing.
• Knowledge of brand standards and guest satisfaction goals.
• Ability to handle cash and daily reconciliations.

Responsibilities

• Direct and supervise front desk and lobby activities to ensure outstanding guest service.
• Greet guests, manage check-ins/check-outs, and process payments.
• Respond to emergencies and maintain safety compliance.
• Schedule staff and coordinate with Sales Director for reservations.
• Maintain accurate guest records and room status.

Skills

Customer service

Leadership

Cash handling

PMS knowledge

Microsoft Office

Tools

Hotel PMS system

Microsoft Office Suite

Job description

Holiday Inn Express and Suites in Centerville, OH seeks a hands-on Front Desk Supervisor to oversee lobby operations, guide staff, and ensure top-tier guest service. You will manage check-ins/check-outs, process payments, and maintain accurate guest records with a focus on brand standards and guest satisfaction.

The role requires leadership, cash handling, and proficiency with hotel PMS and MS Office. You will participate in safety procedures and coordinate with management to deliver consistent,