Front Desk Supervisor - Guest Experience Lead

Marriott-International; East Columbus (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

Dreamscape Hospitality in Ohio is seeking a Front Desk Supervisor to oversee daily front desk operations, supervise a team of agents, and ensure a high level of guest satisfaction during check-in and check-out. You will uphold service standards, resolve guest issues promptly, maintain accurate records, and collaborate with other departments to create seamless guest experiences across the property.

The role requires strong communication, problem-solving, and proficiency with hotel management

Qualifications

• High school diploma or equivalent; hospitality management education is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Skills

Guest service

Team supervision

Communication

Multitasking

Problem solving

Hotel software

Education

High School Diploma

Hospitality management education (preferred)

Tools

Hotel management software

Microsoft Office

Job description

Dreamscape Hospitality in Ohio is seeking a Front Desk Supervisor to oversee daily front desk operations, supervise a team of agents, and ensure a high level of guest satisfaction during check-in and check-out. You will uphold service standards, resolve guest issues promptly, maintain accurate records, and collaborate with other departments to create seamless guest experiences across the property.

The role requires strong communication, problem-solving, and proficiency with hotel management