Hotel Front Desk Supervisor: Lead Guest Experience

TownePlace Suites by Marriott Columbus Dublin; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

TownePlace Suites by Marriott Columbus Dublin is seeking a Hotel Front Desk Supervisor to lead guest services at our Dublin, OH property. You will oversee check-ins and check-outs, greet guests, and maintain Marriott standards in a fast-paced, service-driven environment.

Key responsibilities include supporting guest requests, verifying payments, balancing the front desk cash drawer, addressing complaints, and coordinating with housekeeping and maintenance to ensure a smooth guest experience.

Qualifications

• Previous hospitality/front desk supervisory experience preferred.
• Strong English communication and interpersonal skills.
• Ability to greet guests and handle registrations accurately.
• Knowledge of basic accounting operations and cash handling.

Responsibilities

• Greeting guests, assisting with check-ins/check-outs, and providing courteous service to meet high standards.
• Providing guests with information on local attractions and hotel services; ensuring guest satisfaction.
• Verifying and imprinting credit cards, handling cash, and balancing the front desk cash drawer.
• Posting charges to guest accounts and closing accounts at check-out; ensuring accuracy of guest bills.

Skills

Guest service

Communication

Active listening

Interpersonal skills

English proficiency

Job description

TownePlace Suites by Marriott Columbus Dublin is seeking a Hotel Front Desk Supervisor to lead guest services at our Dublin, OH property. You will oversee check-ins and check-outs, greet guests, and maintain Marriott standards in a fast-paced, service-driven environment.

Key responsibilities include supporting guest requests, verifying payments, balancing the front desk cash drawer, addressing complaints, and coordinating with housekeeping and maintenance to ensure a smooth guest experience.