Guest Experience Leader — Front Desk Supervisor

Aimbridge Hospitality, LLC; Hilliard (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor for our hotel in Hilliard, Ohio. You’ll lead the front desk team, ensure smooth check-ins/check-outs, and deliver memorable guest experiences every day.

Responsibilities include managing reservations, handling VIP requests, optimizing room revenue through thoughtful pricing, and resolving guest concerns with professionalism while maintaining safety and standards.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel experience required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certifications may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

• Greet guests with warmth; manage check-ins and check-outs smoothly.
• Track logs, manage messages and packages with accuracy and speed.
• Stay alert to rates, packages and promotions to boost revenue and value.
• Lead and train associates, address guest concerns, and uphold safety and standards.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

High school diploma

College coursework helpful

Tools

POS systems

Reservation software

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor for our hotel in Hilliard, Ohio. You’ll lead the front desk team, ensure smooth check-ins/check-outs, and deliver memorable guest experiences every day.

Responsibilities include managing reservations, handling VIP requests, optimizing room revenue through thoughtful pricing, and resolving guest concerns with professionalism while maintaining safety and standards.