Guest Experience Desk Agent | Health Insurance (FT)

Holiday Inn Express and Suites; Southgate (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Holiday Inn Express and Suites is seeking a Front Desk Agent to join our team in Ohio. This role supports guest services at the lobby, handling check-ins/check-outs and payments with a friendly, professional approach.

Responsibilities include maintaining front desk operations, coordinating with housekeeping for room status, and delivering Exceptional service while adhering to IHG standards. Prior hospitality or customer service experience is preferred.

Qualifications

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (ADA accommodations).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Responsibilities

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Possess general knowledge about the local area.
• Anticipate guest needs, recognize issues and respond in a timely manner.
• Effectively communicate with guests and other staff members.
• Coordinate with housekeeping staff for room status and guest requests.
• Manage security of guest information, keys, and cash drawer.
• Comply with IHG standards and promote brand loyalty.
• Ensure cleanliness of front desk and lobby areas.
• Multitask and prioritize work duties for maximum efficiency.
• Maintain a professional appearance through dress and demeanor.
• Perform all other duties as assigned.

Job description

The Holiday Inn Express and Suites is seeking a Front Desk Agent to join our team in Ohio. This role supports guest services at the lobby, handling check-ins/check-outs and payments with a friendly, professional approach.

Responsibilities include maintaining front desk operations, coordinating with housekeeping for room status, and delivering Exceptional service while adhering to IHG standards. Prior hospitality or customer service experience is preferred.