Guest Experience Specialist - Front Desk

Marriott-International; Dayton (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental & vision insurance

Life insurance & disability options

401(k) with company match

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality is seeking an energetic front desk associate at our Dayton- area property to deliver exceptional guest services. You will check guests in/out, handle payments, and coordinate with departments to meet guest needs.

The role requires strong communication, multitasking, and a professional demeanor in a fast-paced environment. Training and growth opportunities are available at Concord-managed hotels.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively handle guest complaints and requests.
• Check guests in and out efficiently and in a friendly professional manner.
• Secure a method of payment for all guests at check in. Follow Concord Hospitality procedures.
• Post guest charges, compute guest bills, collect payments, and balance cash handling.
• Understand the Marriott Bonvoy program and promotions.
• Direct incoming calls to the appropriate department.
• Answer switchboard in accordance with proper etiquette standards.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safety deposit boxes for guests.
• Maintain knowledge of emergency and security procedures.
• Offer wake-up call requests and manage accordingly.
• Ensure front desk and lobby areas are clean and organized.
• Open/close shifts; perform cash drops.
• Balance credit cards, cash, and change funds each shift.
• Complete shift reports and review with incoming staff including management.
• Coordinate with maintenance regarding guest requests or issues.
• Log and manage lost and found items in the digital platform.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking an energetic front desk associate at our Dayton- area property to deliver exceptional guest services. You will check guests in/out, handle payments, and coordinate with departments to meet guest needs.

The role requires strong communication, multitasking, and a professional demeanor in a fast-paced environment. Training and growth opportunities are available at Concord-managed hotels.