Front Desk Supervisor - Elevate Guest Experience

Holiday Inn Express and Suites; Philadelphia (Philadelphia County); On-site; USD 35,000 - 48,000; Full time

Job summary

Holiday Inn Express and Suites is seeking a Front Desk Supervisor to oversee all front office activities and deliver a warm, memorable guest experience. You will supervise registrations, telephone and concierge services, and reservations while maintaining a welcoming atmosphere.

You will lead the front desk team across shifts, respond to guest feedback, address complaints, and ensure safety protocols are followed. Availability for varied shifts including nights and weekends is required.

Qualifications

• High School diploma or equivalent.
• Opera/Fidelio proficiency preferred but not essential.
• Additional language skills a plus but not required.
• Must be available to work a variety of shifts including day, evening, weekends, and holidays.

Responsibilities

• Supervise front office operations to deliver memorable guest experiences.
• Greet guests on arrival and engage with them to drive satisfaction.
• Respond to guest feedback and resolve complaints to ensure satisfaction.
• Monitor daily logs for issues and follow up with departments and guests as needed.
• Oversee front desk staff, security, and parking lot to ensure smooth operations.
• Assist in managing inventories and control labor costs.

Skills

Communication skills

Customer service

Language skills

Education

High School diploma or equivalent

Tools

Opera PMS (Opera/Fidelio)

Job description

Holiday Inn Express and Suites is seeking a Front Desk Supervisor to oversee all front office activities and deliver a warm, memorable guest experience. You will supervise registrations, telephone and concierge services, and reservations while maintaining a welcoming atmosphere.

You will lead the front desk team across shifts, respond to guest feedback, address complaints, and ensure safety protocols are followed. Availability for varied shifts including nights and weekends is required.