Guest Experience Front Office Lead

Hilton; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Hilton in Houston, TX is seeking a Front Office Supervisor to guide the guest experience at our lobby and front desk. You will oversee daily front office operations, shape staff performance, and ensure efficient check-in/check-out and guest service delivery.

The role emphasizes leadership, integrity, and a guest‑first mindset, with opportunities to train and mentor teammates while maintaining smooth lobby flow and timely issue resolution.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Job description

Hilton in Houston, TX is seeking a Front Office Supervisor to guide the guest experience at our lobby and front desk. You will oversee daily front office operations, shape staff performance, and ensure efficient check-in/check-out and guest service delivery.

The role emphasizes leadership, integrity, and a guest‑first mindset, with opportunities to train and mentor teammates while maintaining smooth lobby flow and timely issue resolution.