Guest Experience Supervisor — Front Desk Lead

Brandermill Hotel Llc; Midlothian (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Employee discounts at branded hotels

401K with company match

Job summary

Shamin Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes. You will lead and mentor front desk associates, uphold brand standards, and coordinate with housekeeping and maintenance for a seamless guest experience.

The role requires strong leadership, problem-solving, and the ability to handle guest concerns professionally, including scheduling shifts and monitoring room availability to

Qualifications

• High school diploma or equivalent required.
• Hospitality or business degree preferred.
• Experience in hotel front desk supervisory role is ideal.
• Strong customer service and problem-solving skills.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Provide excellent customer service and address guest inquiries promptly.
• Assist with check-in/check-out for accuracy and efficiency.
• Train and mentor front desk associates to high standards.
• Monitor room availability, reservations, and rates to maximize occupancy.
• Handle guest complaints and resolve issues to maintain satisfaction.
• Oversee cash handling, billing, and front desk transactions.
• Coordinate with housekeeping and maintenance for seamless experiences.
• Enforce safety procedures and schedule shifts for front desk team.

Skills

Customer service

Leadership

Problem-solving

Communication

Flexibility

Teamwork

Education

High school diploma or equivalent

Hospitality or business degree preferred

Tools

Hotel PMS

Microsoft Office

Job description

Shamin Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes. You will lead and mentor front desk associates, uphold brand standards, and coordinate with housekeeping and maintenance for a seamless guest experience.

The role requires strong leadership, problem-solving, and the ability to handle guest concerns professionally, including scheduling shifts and monitoring room availability to