FRONT DESK SUPERVISOR

Shamin Hotels; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Shamin Hotels in New York is seeking a Front Desk Supervisor to oversee daily operations at the front desk. This role involves ensuring exceptional guest service while managing front desk associates. Strong leadership and problem-solving skills are essential for addressing guest concerns effectively.

The ideal candidate will be responsible for training staff and ensuring compliance with hotel brand standards, making it a dynamic role within a fast-paced environment.

Qualifications

• Strong leadership and problem-solving skills.
• Ability to handle guest concerns efficiently.
• Excellent customer service orientation.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Provide excellent customer service and address guest inquiries.
• Train and mentor front desk associates.

Skills

Leadership

Problem-solving

Customer Service

Communication

Job description

Job Summary

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem‑solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.

Job Title: Front Desk Supervisor

Company: Shamin Hotels

Reports To: General Manager

Department: Operations

Employment Type: Full-Time

Key Responsibilities

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.

Top Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.