Guest Experience Supervisor – Front Desk

Residence Inn Short Pump; Innsbrook (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

Job summary

Shamin Hotels in Virginia is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring exceptional guest service and training of front desk staff. The role emphasizes leadership, problem solving, and maintaining a welcoming, professional environment.

The Supervisor will manage check-in/out, guest inquiries, and coordination with housekeeping and other departments, while enforcing safety and brand standards. Flexibility for nights, weekends, and holidays is required.

Job description

Shamin Hotels in Virginia is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring exceptional guest service and training of front desk staff. The role emphasizes leadership, problem solving, and maintaining a welcoming, professional environment.

The Supervisor will manage check-in/out, guest inquiries, and coordination with housekeeping and other departments, while enforcing safety and brand standards. Flexibility for nights, weekends, and holidays is required.