Guest Experience Agent - Welcoming Front Desk Pro

Ric Hotel Ii Llc; Sandston (VA); On-site; USD 29,000 - 37,000; Full time

Job summary

Shamin Hotels seeks a Guest Service Agent to manage front desk operations, welcoming guests and handling registrations and check-ins. You will issue keys, assist with reservations, and provide local guidance to ensure a memorable stay.

Accurate accounting, efficient service, and courteous interaction are essential. The role requires strong communication, attention to detail, and the ability to work quickly without compromising quality.

Qualifications

• Prior experience as a front desk agent preferred.
• Strong prioritization and time management.
• Able to work quickly without compromising quality.
• Attention to detail is essential.
• Reliable transportation required.
• High school diploma or GED or equivalent.

Responsibilities

• Greet guests and register them, and assign rooms.
• Issue room keys and coordinate with bell staff or guests.
• Handle mail and messages, date-stamp and sort as needed.
• Answer inquiries about services, local attractions and dining.
• Maintain records of room availability and guest accounts.
• Process payments and deposits, and handle charges.
• Assist with reservations and special requests as needed.
• Follow hotel credit policies and coordinate with other departments.

Skills

Front desk experience

Time management

Attention to detail

Reliable transportation

Communication skills

Education

High school diploma or GED

Job description

Shamin Hotels seeks a Guest Service Agent to manage front desk operations, welcoming guests and handling registrations and check-ins. You will issue keys, assist with reservations, and provide local guidance to ensure a memorable stay.

Accurate accounting, efficient service, and courteous interaction are essential. The role requires strong communication, attention to detail, and the ability to work quickly without compromising quality.