FRONT DESK SUPERVISOR

Shamin Hotels; Virginia (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Shamin Hotels in the United States is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and support the training of front desk staff. The role requires strong leadership, exceptional communication, and problem-solving skills to handle guest inquiries, check-ins and check-outs, and emergencies while maintaining a welcoming, professional environment.

This full-time position offers growth opportunities and close collaboration with housekeeping,

Qualifications

• High school diploma or equivalent; hospitality or business degree preferred.
• Previous front desk supervisory experience in a hotel.
• Strong customer service, communication, and problem-solving skills.
• Proficiency with hotel management software and MS Office.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Supervise front desk staff to ensure smooth operations and adherence to policies.
• Provide excellent customer service by addressing inquiries and special requests promptly.
• Assist with check-in and check-out, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Oversee cash handling, billing, and front desk transactions.
• Coordinate with housekeeping, maintenance, and other departments for seamless experiences.
• Enforce safety and security procedures at the front desk.
• Assist in scheduling and managing front desk shifts.
• Ensure compliance with brand standards and operational policies.

Skills

Customer service

Communication

Problem-solving

Leadership

Multitasking

Staff training

Education

High school diploma or equivalent

Hospitality or business degree preferred

Tools

Hotel management software

Microsoft Office Suite

Job description

Job Title: Front Desk Supervisor

Company: Shamin Hotels

Reports To: Front Office Manager, AGM, and General Manager

Department: Operations

Employment Type: Full-Time

Job Summary

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.

Key Responsibilities

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.

Qualifications & Skills

• High school diploma or equivalent required; hospitality or business-related degree preferred.
• Previous experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team-building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.