Guest Experience Agent — Front Desk

KOGER LLC; Richmond (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K with company match

Employee discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and answer questions about the hotel and surrounding area. The role involves assisting guests in person and online, confirming guest information, and guiding them with local recommendations.

The position offers an afternoon shift in a full-time/part-time capacity with competitive hourly pay and benefits. No relocation is required, and team members are expected to deliver warm, hospitality-driven

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills.
• Working quickly without compromising quality.
• Attention to detail.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to guests or staff.
• Transmits and receives messages using hotel communications.
• Answers inquiries about hotel services and local activities.
• Keeps records of room availability and guest accounts.
• Processes payments and records transactions.

Skills

Team Up

Own It

Passionately Serve

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and answer questions about the hotel and surrounding area. The role involves assisting guests in person and online, confirming guest information, and guiding them with local recommendations.

The position offers an afternoon shift in a full-time/part-time capacity with competitive hourly pay and benefits. No relocation is required, and team members are expected to deliver warm, hospitality-driven