Guest Experience Lead — Front Desk Supervisor

Shamin Hotels; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Shamin Hotels in New York is seeking a Front Desk Supervisor to oversee daily operations at the front desk. This role involves ensuring exceptional guest service while managing front desk associates. Strong leadership and problem-solving skills are essential for addressing guest concerns effectively.

The ideal candidate will be responsible for training staff and ensuring compliance with hotel brand standards, making it a dynamic role within a fast-paced environment.

Qualifications

• Strong leadership and problem-solving skills.
• Ability to handle guest concerns efficiently.
• Excellent customer service orientation.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Provide excellent customer service and address guest inquiries.
• Train and mentor front desk associates.

Skills

Leadership

Problem-solving

Customer Service

Communication

Job description

Shamin Hotels in New York is seeking a Front Desk Supervisor to oversee daily operations at the front desk. This role involves ensuring exceptional guest service while managing front desk associates. Strong leadership and problem-solving skills are essential for addressing guest concerns effectively.

The ideal candidate will be responsible for training staff and ensuring compliance with hotel brand standards, making it a dynamic role within a fast-paced environment.