Guest Experience Leader - Front Office

Homewood Suites by Hilton Richmond - Airport; Highland Springs (VA); On-site; USD 27,000 - 36,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, help with reservations, and offer warm recommendations about local activities.

You will process payments, assign rooms, answer inquiries, and work with other front office teams to ensure a smooth guest experience. A high school diploma and reliable transportation are required. This role emphasizes teamwork, hospitality, and a proactive approach to guest needs. Join a growing company with opportunities for advancement.

Qualifications

• Proven experience as a front desk agent.
• Strong time management and prioritization skills.
• Ability to work quickly without compromising quality.
• Attention to detail and reliability.
• High school diploma or GED.
• Reliable transportation required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and escort instructions to guests as needed.
• Manage mail, messages, and communications.
• Answer inquiries about hotel services and directions.
• Maintain records of room availability and guest accounts.
• Process payments and deposits.
• Assist with reservations and special requests.
• Cross-sell other Shamin Hotels.
• Follow hotel policies and procedures.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Reliability

Education

High school diploma/GED

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, help with reservations, and offer warm recommendations about local activities.

You will process payments, assign rooms, answer inquiries, and work with other front office teams to ensure a smooth guest experience. A high school diploma and reliable transportation are required. This role emphasizes teamwork, hospitality, and a proactive approach to guest needs. Join a growing company with opportunities for advancement.