Guest Experience Lead, Front Desk

Shamin Hotels; Virginia (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Shamin Hotels in the United States is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and support the training of front desk staff. The role requires strong leadership, exceptional communication, and problem-solving skills to handle guest inquiries, check-ins and check-outs, and emergencies while maintaining a welcoming, professional environment.

This full-time position offers growth opportunities and close collaboration with housekeeping,

Qualifications

• High school diploma or equivalent; hospitality or business degree preferred.
• Previous front desk supervisory experience in a hotel.
• Strong customer service, communication, and problem-solving skills.
• Proficiency with hotel management software and MS Office.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Supervise front desk staff to ensure smooth operations and adherence to policies.
• Provide excellent customer service by addressing inquiries and special requests promptly.
• Assist with check-in and check-out, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Oversee cash handling, billing, and front desk transactions.
• Coordinate with housekeeping, maintenance, and other departments for seamless experiences.
• Enforce safety and security procedures at the front desk.
• Assist in scheduling and managing front desk shifts.
• Ensure compliance with brand standards and operational policies.

Skills

Customer service

Communication

Problem-solving

Leadership

Multitasking

Staff training

Education

High school diploma or equivalent

Hospitality or business degree preferred

Tools

Hotel management software

Microsoft Office Suite

Job description

Shamin Hotels in the United States is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and support the training of front desk staff. The role requires strong leadership, exceptional communication, and problem-solving skills to handle guest inquiries, check-ins and check-outs, and emergencies while maintaining a welcoming, professional environment.

This full-time position offers growth opportunities and close collaboration with housekeeping,