Guest Experience Lead – Front Desk & Team Coach

BRANDERMILL HOTEL LLC; Midlothian (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Employee discounts

Job summary

Shamin Hotels is seeking a Front Desk Supervisor in Midlothian, VA to oversee daily front desk operations and ensure exceptional guest service. You will lead, train, and support front desk staff while maintaining a welcoming environment.

The role requires leadership, strong problem solving, and the ability to manage guest concerns efficiently, including coordinating with housekeeping and maintenance as needed.

Qualifications

• High school diploma or equivalent required; hospitality or business-related degree preferred.
• Previous hotel front desk experience, supervisory preferred.
• Strong customer service, communication and problem solving skills required.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Provide excellent customer service and address guest inquiries promptly.
• Assist with check-in/check-out processes and ensure accuracy.

Skills

Customer service

Communication

Problem solving

Leadership

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office Suite

Job description

Shamin Hotels is seeking a Front Desk Supervisor in Midlothian, VA to oversee daily front desk operations and ensure exceptional guest service. You will lead, train, and support front desk staff while maintaining a welcoming environment.

The role requires leadership, strong problem solving, and the ability to manage guest concerns efficiently, including coordinating with housekeeping and maintenance as needed.