Guest Experience Supervisor — Front Desk Lead

Courtyard Downtown at USC; Columbia (SC); On-site; USD 36,000 - 44,000; Full time

Job summary

Courtyard Columbia is seeking a Front Desk Supervisor in Columbia, SC to support the AGM and GM in overseeing daily front desk operations. You will train, mentor, and motivate front desk staff to deliver outstanding service while ensuring smooth guest check-in, checkout, and communications.

The role requires 1-3 years hotel front desk experience, supervisory skills, and familiarity with FOSSE or OnQ systems. You will help maintain brand standards and safety procedures across shifts.

Qualifications

• High school diploma required; hospitality degree preferred.
• 1-3 years of hotel front desk experience.
• Previous supervisory experience preferred.
• Experience with hotel reservation systems (FOSSE, OnQ) a plus.
• Strong organization and problem solving skills.

Responsibilities

• Oversee front desk operations to ensure efficient guest registration and checkout.
• Mentor and motivate Front Desk Associates to deliver outstanding service.
• Collaborate with AGM and GM to improve guest satisfaction scores.
• Prepare and publish reports for management on a timely basis.
• Supervise front desk training and ensure accuracy in cash handling.
• Maintain safety by following check-in and security procedures.
• Address guest issues quickly to maintain high service standards.
• Assist in interviewing and selecting new hires per EO policy.

Skills

Customer service

Team supervision

Hotel front desk

Communication

Education

High school diploma

Tools

FOSSE

OnQ

Job description

Courtyard Columbia is seeking a Front Desk Supervisor in Columbia, SC to support the AGM and GM in overseeing daily front desk operations. You will train, mentor, and motivate front desk staff to deliver outstanding service while ensuring smooth guest check-in, checkout, and communications.

The role requires 1-3 years hotel front desk experience, supervisory skills, and familiarity with FOSSE or OnQ systems. You will help maintain brand standards and safety procedures across shifts.