Guest Experience Front Desk Agent

ARK; Columbia (SC); On-site; USD 21,000 - 22,000; Full time

Job summary

ARK in Columbia, SC seeks a friendly hotel front desk agent to welcome guests, manage accounts, answer inquiries, and handle complaints to ensure an excellent guest experience. You will need strong communication skills and a passion for putting guests first in a positive work environment.

The role focuses on providing warm, responsive guest service, coordinating with housekeeping to ready rooms, and assisting guests with reservations and special requests as they check in and out.

Qualifications

• High school diploma, GED, or equivalent.
• Experience answering telephone calls and troubleshooting stressful situations.
• Excellent time management, organizational, customer service, and interpersonal skills.
• Working knowledge of Microsoft Office and reservation management systems.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Field customer complaints when necessary.
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma

Tools

Microsoft Office

Reservation management systems

Job description

ARK in Columbia, SC seeks a friendly hotel front desk agent to welcome guests, manage accounts, answer inquiries, and handle complaints to ensure an excellent guest experience. You will need strong communication skills and a passion for putting guests first in a positive work environment.

The role focuses on providing warm, responsive guest service, coordinating with housekeeping to ready rooms, and assisting guests with reservations and special requests as they check in and out.