Guest Experience Agent - Front Desk & Growth Opportunities

BENCHMARK; Columbia (SC); On-site; USD 31,200 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonuses

Travel perks

Professional development

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for Cambria Hotel Columbia Downtown in Columbia, SC. You will welcome guests, manage check-in/check-out, and resolve issues to ensure exceptional service.

Responsibilities include handling guest requests, promoting hotel programs, and coordinating with other departments. A fast-paced environment with weekends/holidays is expected; strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality with a strong desire to impact others.
• Excellent verbal and written communication; proficiency in computer use.
• Ability to work in a fast-paced environment, stand for the duration of the shift, and work weekends/holidays.

Responsibilities

• Provide exceptional customer service and create a memorable first impression.
• Check guests in and out, ensure proper credit, note special requests, and establish accurate information.
• Resolve problems and recover guest satisfaction, promoting and selling hotel programs.
• Interact with hotel staff, assisting other departments as needed.
• Maintain house bank, posting charges, cashing checks, safe deposits, and refunds; communicate information to manager on duty.
• Know emergency procedures and policies.

Skills

Customer service orientation

Verbal and written communication

Multitasking / fast-paced

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for Cambria Hotel Columbia Downtown in Columbia, SC. You will welcome guests, manage check-in/check-out, and resolve issues to ensure exceptional service.

Responsibilities include handling guest requests, promoting hotel programs, and coordinating with other departments. A fast-paced environment with weekends/holidays is expected; strong communication and computer skills are essential.