Front Desk Supervisor

Courtyard Downtown at USC; Columbia (SC); Sur place; USD 36 000 - 44 000; Plein temps

Résumé du poste

Courtyard Columbia is seeking a Front Desk Supervisor in Columbia, SC to support the AGM and GM in overseeing daily front desk operations. You will train, mentor, and motivate front desk staff to deliver outstanding service while ensuring smooth guest check-in, checkout, and communications.

The role requires 1-3 years hotel front desk experience, supervisory skills, and familiarity with FOSSE or OnQ systems. You will help maintain brand standards and safety procedures across shifts.

Qualifications

• High school diploma required; hospitality degree preferred.
• 1-3 years of hotel front desk experience.
• Previous supervisory experience preferred.
• Experience with hotel reservation systems (FOSSE, OnQ) a plus.
• Strong organization and problem solving skills.

Responsabilités

• Oversee front desk operations to ensure efficient guest registration and checkout.
• Mentor and motivate Front Desk Associates to deliver outstanding service.
• Collaborate with AGM and GM to improve guest satisfaction scores.
• Prepare and publish reports for management on a timely basis.
• Supervise front desk training and ensure accuracy in cash handling.
• Maintain safety by following check-in and security procedures.
• Address guest issues quickly to maintain high service standards.
• Assist in interviewing and selecting new hires per EO policy.

Connaissances

Customer service

Team supervision

Hotel front desk

Communication

Formation

High school diploma

Outils

FOSSE

OnQ

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Front Desk Management Full Time Courtyard Columbia, Columbia, SC, US

2 days ago Requisition ID: 7485

Salary: $40,000.00 Annually

PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service

RESPONSIBILITIES

• Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines.


• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations


• Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately.


• Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers.


• Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively.


• Control cash transactions at the front desk and maintain responsibility for personal bank


• Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM


• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service


• Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies

REQUIREMENTS

• High school diploma (Post-secondary degree or certification in Hospitality Management preferred)


• 1-3 years hotel experience working as a Front Desk associate


• Previous supervisory experience preferred


• Experience using hotel reservation system such as FOSSE or OnQ is a plus


• Organization skills and attention to detail


• Friendly and customer service oriented


• Good interpersonal and problem solving skills


• 1st, 2nd, 3rd shift flexibility is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.