Guest Experience Specialist – Front Desk

TownePlace Suites - Columbia; Columbia Township (MO); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

TownePlace Suites by Marriott in Columbia is seeking a friendly Front Desk Specialist to warmly greet guests, handle check-ins/check-outs, and manage phone and online reservations. You will register guests, verify payments, share local information, coordinate with housekeeping, and upsell hotel services while maintaining accurate logs.

Ideal candidates have 6 months to 1 year of front desk or customer service experience, strong communication, reliable scheduling (Thu/Fri 7am–3pm), and a

Formación

• 6 months to 1 year of front desk, receptionist, or customer service experience preferred.
• Strong communication and organizational skills.
• Friendly, professional demeanor and a passion for hospitality.

Responsabilidades

• Greet guests warmly and manage check-ins/check-outs.
• Handle phone and online reservations professionally and efficiently.
• Provide information on room availability, rates, amenities, and local attractions.
• Register guests, verify payment methods, and update guest records.
• Address guest inquiries and resolve complaints with professionalism.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Process group bookings and assist VIP/event guests as needed.
• Promote and upsell additional hotel services when appropriate.
• Keep logs of bookings, payments, and guest interactions.
• Support other hotel operations as needed.

Conocimientos

Communication skills

Organizational skills

Hospitality mindset

Team player

Punctual & dependable

Flexibility

Descripción del empleo

TownePlace Suites by Marriott in Columbia is seeking a friendly Front Desk Specialist to warmly greet guests, handle check-ins/check-outs, and manage phone and online reservations. You will register guests, verify payments, share local information, coordinate with housekeeping, and upsell hotel services while maintaining accurate logs.

Ideal candidates have 6 months to 1 year of front desk or customer service experience, strong communication, reliable scheduling (Thu/Fri 7am–3pm), and a