Guest Experience Supervisor

Commonwealth-Lodging-Management-LL; Columbia (SC); On-site; USD 38,000 - 56,000; Full time

Job summary

Commonwealth Lodging Management LLC in Columbia, SC seeks a Front Desk Supervisor to manage guest check-in/check-out, answer calls, resolve issues, and supervise front office operations to maximize revenue and guest satisfaction.

Responsibilities include staff training, scheduling, VIP pre-registration, cashiering oversight, and coordination with Rooms/Housekeeping. Strong English communication, cash handling, and leadership are essential.

Qualifications

• Minimum 1–2 years experience as a Customer Service Agent with a Leadership role.
• Strong English language skills, written and verbal.
• Cash handling experience and basic accounting awareness.
• Familiarity with hotel front desk operations and systems preferred.
• Proficient computer skills; experience with Microsoft Office is a plus.

Responsibilities

• Coordinate breaks for staff.
• Administer department orientation with new hires.
• Conduct ongoing training with existing staff.
• Provide feedback to staff on their performance.
• Handle disciplinary problems and counsel employees.
• Foster cooperative climate to maximize productivity and morale.
• Maintain positive guest relations and confidentiality.
• Resolve guest complaints to ensure satisfaction.
• Pre-register VIPs and escort to rooms.
• Know hotel features, hours, rates, promotions and group activities.
• Respond to guest inquiries about local attractions.
• Monitor front entrance and check-in/out process to alleviate congestion.
• Ensure cashiering procedures comply with policies.
• Assist in researching disputed charges with guests.
• Coordinate room inventory to maximize revenue.

Skills

Customer service

Leadership

Communication

Cash handling

English proficiency

Education

High School Diploma or GED

Work Equivalent

Tools

Microsoft Office

Job description

Commonwealth Lodging Management LLC in Columbia, SC seeks a Front Desk Supervisor to manage guest check-in/check-out, answer calls, resolve issues, and supervise front office operations to maximize revenue and guest satisfaction.

Responsibilities include staff training, scheduling, VIP pre-registration, cashiering oversight, and coordination with Rooms/Housekeeping. Strong English communication, cash handling, and leadership are essential.