Evening Front Desk Agent: Weekend Shifts

Courtyard Downtown at USC; Columbia (SC); Presencial; USD 19.000 - 21.000; A tiempo parcial

Descripción de la vacante

Courtyard Columbia in Columbia, SC, is seeking a Front Desk Agent for Friday–Saturday 3–11 PM. The role emphasizes guest check-in/out, information provision, and loyalty-program promotion to ensure a memorable stay.

Experience with reservation systems is a plus, and strong customer service skills are essential. Ideal candidates will have at least 1 year as a hotel front desk agent, solid computer skills (Word/Excel), and excellent communication and problem-solving abilities to greet guests,

Formación

• 1 year experience working as a hotel front desk agent required.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus.
• Organization skills and attention to detail.
• Friendly and customer service oriented.
• Good interpersonal and problem-solving skills.

Responsabilidades

• Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator.
• Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
• Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
• Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
• Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
• Complete designated start and end-of-shift tasks and reports
• Inform customers about payment methods and verify their credit card data

Conocimientos

Customer service

Microsoft Word & Excel

Interpersonal skills

Problem-solving

Attention to detail

Adaptability

Herramientas

Lightspeed

FOSSE

OnQ

Descripción del empleo

Courtyard Columbia in Columbia, SC, is seeking a Front Desk Agent for Friday–Saturday 3–11 PM. The role emphasizes guest check-in/out, information provision, and loyalty-program promotion to ensure a memorable stay.

Experience with reservation systems is a plus, and strong customer service skills are essential. Ideal candidates will have at least 1 year as a hotel front desk agent, solid computer skills (Word/Excel), and excellent communication and problem-solving abilities to greet guests,