Front Desk Guest Experience Agent — Columbia, SC

Pyramid Global Hospitality; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Wellness programs

Employee discounts on hotel stays

Job summary

A hospitality company in Columbia, SC, is seeking a Front Desk Agent. This full‑time, entry‑level position offers competitive pay ranging from $30,000 to $45,000 and a comprehensive benefits package, including health insurance and retirement plans. Responsibilities include guest check-in and check-out, handling reservations, and providing excellent customer service. Ideal candidates will have at least one year of customer service experience and strong communication skills.

Qualifications

• At least one year of customer service experience with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to work full shifts standing, including weekends and holidays.
• Capacity to work in a fast-paced environment.

Responsibilities

• Check guests in and out, ensuring proper credit posting and accurate charge handling.
• Answer phone calls, greet guests, and provide information on hotel amenities and local attractions.
• Handle reservations and room assignments.
• Assist guests with special requests and resolve problems promptly.
• Promote and sell special hotel programs.

Skills

Customer service experience

Problem-solving skills

Teamwork skills

Verbal communication

Outgoing personality

Job description

A hospitality company in Columbia, SC, is seeking a Front Desk Agent. This full‑time, entry‑level position offers competitive pay ranging from $30,000 to $45,000 and a comprehensive benefits package, including health insurance and retirement plans. Responsibilities include guest check-in and check-out, handling reservations, and providing excellent customer service. Ideal candidates will have at least one year of customer service experience and strong communication skills.