Guest Experience Concierge – Front Desk & Reservations

Raines Company; Columbia (SC); Presencial; USD 17.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical/Dental/Vision benefits

401K

Generous PTO

Career advancement opportunities

Resumo da vaga

Raines Co. is seeking a Front Desk Agent in Columbia, SC to greet guests, handle check-ins/outs, and manage reservations with a courteous, professional demeanor. The role supports all departments to ensure guest satisfaction and smooth operations.

Ideal candidates will have hospitality experience, strong communication skills, and proficiency with Microsoft 365. Benefits include health coverage, 401K, PTO, and opportunities for career advancement within the company.

Qualificações

• Customer service experience in guest-facing roles.
• Experience in hospitality, hotels, or related settings.
• Proficient in Microsoft 365 and basic IT skills.

Responsabilidades

• Greet guests in a courteous and efficient manner.
• Check-in and check-out guests and reserve rooms.
• Answer inquiries and provide hotel information.
• Use upselling techniques to boost occupancy.
• Coordinate with housekeeping and maintenance.
• Handle billing and cash transactions.
• Maintain front desk logs and ensure security procedures.
• Attend meetings as required.

Conhecimentos

Customer service

Hospitality experience

Communication skills

Formação

High school diploma or GED

Ferramentas

Microsoft 365

Descrição da vaga

Raines Co. is seeking a Front Desk Agent in Columbia, SC to greet guests, handle check-ins/outs, and manage reservations with a courteous, professional demeanor. The role supports all departments to ensure guest satisfaction and smooth operations.

Ideal candidates will have hospitality experience, strong communication skills, and proficiency with Microsoft 365. Benefits include health coverage, 401K, PTO, and opportunities for career advancement within the company.