Guest Experience Specialist - Front Desk

Raines Co; Columbia (SC); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision benefits

401K

Generous PTO

Descripción de la vacante

Raines Co. in Columbia, SC, is seeking a Front Desk Agent to warmly greet guests, assist with inquiries, manage reservations, and handle check-ins and check-outs efficiently. The role requires professionalism and a friendly demeanor to ensure guest satisfaction.

The ideal candidate has experience in customer service, familiarity with hotel operations, and the ability to work collaboratively with housekeeping and other departments in a fast-paced environment.

Formación

• Experience in customer service or guest-related positions.
• Hospitality industry experience preferred.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum high school diploma, GED or equivalent.

Responsabilidades

• Greet guests in a courteous and efficient manner.
• Handle inquiries, reservations, check-in and check-out.
• Maintain accurate billing and process payments.
• Sell services and upsell to increase occupancy and revenue.

Conocimientos

Customer service

Communication

Problem resolution

Educación

High school diploma or GED

Herramientas

Microsoft 365

Descripción del empleo

Raines Co. in Columbia, SC, is seeking a Front Desk Agent to warmly greet guests, assist with inquiries, manage reservations, and handle check-ins and check-outs efficiently. The role requires professionalism and a friendly demeanor to ensure guest satisfaction.

The ideal candidate has experience in customer service, familiarity with hotel operations, and the ability to work collaboratively with housekeeping and other departments in a fast-paced environment.