Guest Experience Supervisor - Front Desk | Free Parking

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free parking

Hotel discounts

401(k) with match

Employee discounts

Job summary

Grand Hyatt Nashville is seeking a Front Office Supervisor to oversee daily front desk operations, ensure exceptional guest service, and support the Front Office Manager. You will lead a team handling check-ins, check-outs, reservations, and guest inquiries; mentor staff; coordinate with housekeeping and other departments; and help implement new processes to improve front desk efficiency.

This role requires strong leadership, excellent communication, and a passion for hospitality within a busy

Qualifications

• Minimum 2 years of experience in front desk operations
• Previous supervisory or leadership experience preferred
• Familiarity with hotel property management systems and reservation platforms

Responsibilities

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences
• Assist in training new employees and fostering a collaborative, motivated team environment
• Assist in requesting, organising, delivering special amenities to guests
• Organize in-room decor for guests to celebrate special occasions
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments
• Assist in answering phones in PBX
• Assist in room reservations
• Assist bell services and baggage storage
• Support management in implementing new processes and technology enhancements to improve front desk efficiency
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Team supervision

Education

High school diploma

Hospitality degree preferred

Tools

PMS (front office systems)

Job description

Grand Hyatt Nashville is seeking a Front Office Supervisor to oversee daily front desk operations, ensure exceptional guest service, and support the Front Office Manager. You will lead a team handling check-ins, check-outs, reservations, and guest inquiries; mentor staff; coordinate with housekeeping and other departments; and help implement new processes to improve front desk efficiency.

This role requires strong leadership, excellent communication, and a passion for hospitality within a busy