Front Office Supervisor

Hyatt Corporation; Nashville (TN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free parking

Hotel discounts

401(k) with match

Employee discounts

Job summary

Grand Hyatt Nashville is seeking a Front Office Supervisor to oversee daily front desk operations, ensure exceptional guest service, and support the Front Office Manager. You will lead a team handling check-ins, check-outs, reservations, and guest inquiries; mentor staff; coordinate with housekeeping and other departments; and help implement new processes to improve front desk efficiency.

This role requires strong leadership, excellent communication, and a passion for hospitality within a busy

Qualifications

• Minimum 2 years of experience in front desk operations
• Previous supervisory or leadership experience preferred
• Familiarity with hotel property management systems and reservation platforms

Responsibilities

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences
• Assist in training new employees and fostering a collaborative, motivated team environment
• Assist in requesting, organising, delivering special amenities to guests
• Organize in-room decor for guests to celebrate special occasions
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments
• Assist in answering phones in PBX
• Assist in room reservations
• Assist bell services and baggage storage
• Support management in implementing new processes and technology enhancements to improve front desk efficiency
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Team supervision

Education

High school diploma

Hospitality degree preferred

Tools

PMS (front office systems)

Job description

Close Inclusive Collection Job Postings Notification

Grand Hyatt Nashville - Front Office Supervisor - $23.00/hour and Free Parking!

Grand Hyatt

Compensation: Up to $23.00

Summary

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organising, delivering special amenities to guests.
• Organize in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
• Assist in answering phones in PBX
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team-building skills with a hands-on approach
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills and multitasking capability
• Ability to remain calm and professional in high-pressure situations
• Proficient in front office systems (PMS) and basic office software
• A genuine passion for hospitality and creating memorable guest experiences

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in front desk operations within the hospitality industry
• Previous supervisory or leadership experience preferred
• Familiarity with hotel property management systems and reservation platforms
• Proven track record of delivering excellent customer service and managing guest relations

ACADEMIC BACKGROUND

• High school diploma or equivalent required
• Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match
• Employee hotel discounts
• Free parking

Pay Rate: $23.00/hour

Position Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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