Guest Experience Supervisor: Front Desk & F&B

Hyatt; Saint Petersburg (FL); On-site; USD 32,000 - 50,000; Full time

Job summary

Kolter Hospitality seeks a Lead Gallery Host to manage front desk and food & beverage operations while delivering exceptional guest service. You will supervise front desk staff, assist with check-in/check-out, and coordinate with departments to ensure smooth guest experiences across events and VIP stays.

The role requires strong problem-solving, teamwork, and a proactive attitude, with duties spanning room blocks, inventory, safety, and guest satisfaction priorities.

Qualifications

• Previous hotel Front Desk experience.
• Experience supervising a team is a plus.
• Knowledge and/or ability to operate a computer.

Responsibilities

• Supervise front desk operations during assigned shift.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event orders (BEO).
• Oversee Food & Beverage inventory and ordering.
• Oversee FIFO process with Food & Beverage.
• Ensure policies on financial record keeping, money handling and licensing are followed and reported.
• Pre-block VIP arrival, special request rooms, and long-stay rooms as needed.
• Coordinate with other departments to share guest/room information.
• Report items in need of repair and follow safety procedures.

Skills

Front desk experience

Team leadership

Computer literacy

Job description

Kolter Hospitality seeks a Lead Gallery Host to manage front desk and food & beverage operations while delivering exceptional guest service. You will supervise front desk staff, assist with check-in/check-out, and coordinate with departments to ensure smooth guest experiences across events and VIP stays.

The role requires strong problem-solving, teamwork, and a proactive attitude, with duties spanning room blocks, inventory, safety, and guest satisfaction priorities.