Guest Experience Host - Breakfast Service Lead

Kolter Hospitality; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Kolter Hospitality in Boca Raton is seeking a Gallery Host to deliver exceptional guest service by handling check-ins/outs, issuing keys, and resolving issues while adhering to brand standards. You will coordinate guest requests, inform guests about hotel services, and warmly greet guests by name when possible.

The role involves preparing and presenting beverages and food for meetings, setting up and breaking down spaces, and supporting events with flexible, customer-focused service.

Qualifications

• Prior guest services or hospitality experience preferred.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment.
• Friendly, guest-focused attitude.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Guest service

Cash handling

Problem solving

Communication

Job description

Kolter Hospitality in Boca Raton is seeking a Gallery Host to deliver exceptional guest service by handling check-ins/outs, issuing keys, and resolving issues while adhering to brand standards. You will coordinate guest requests, inform guests about hotel services, and warmly greet guests by name when possible.

The role involves preparing and presenting beverages and food for meetings, setting up and breaking down spaces, and supporting events with flexible, customer-focused service.