Guest Experience Specialist – Front Desk

Kolter Hospitality; Estero (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Kolter Hospitality is seeking a Gallery Host in Estero, FL to deliver service excellence by assisting guests with check-in/check-out, issuing room keys, and resolving issues in line with Hyatt Place standards.

You will welcome guests by name, coordinate requests, offer information on hotel services and amenities, and support meetings and events with setup and food/beverage prep while maintaining safety and cleanliness.

Qualifications

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel's rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Responsibilities

• Assist guests with check-in and check-out.
• Coordinate guest requests and inform guests about hotel services and amenities.
• Welcome guests by name and assist with meeting space setup.
• Assist with food preparation and service for meetings/events and uphold safety procedures.

Job description

Kolter Hospitality is seeking a Gallery Host in Estero, FL to deliver service excellence by assisting guests with check-in/check-out, issuing room keys, and resolving issues in line with Hyatt Place standards.

You will welcome guests by name, coordinate requests, offer information on hotel services and amenities, and support meetings and events with setup and food/beverage prep while maintaining safety and cleanliness.