Front Desk Supervisor

Hyatt; Saint Petersburg (FL); On-site; USD 32,000 - 50,000; Full time

Job summary

Kolter Hospitality seeks a Lead Gallery Host to manage front desk and food & beverage operations while delivering exceptional guest service. You will supervise front desk staff, assist with check-in/check-out, and coordinate with departments to ensure smooth guest experiences across events and VIP stays.

The role requires strong problem-solving, teamwork, and a proactive attitude, with duties spanning room blocks, inventory, safety, and guest satisfaction priorities.

Qualifications

• Previous hotel Front Desk experience.
• Experience supervising a team is a plus.
• Knowledge and/or ability to operate a computer.

Responsibilities

• Supervise front desk operations during assigned shift.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event orders (BEO).
• Oversee Food & Beverage inventory and ordering.
• Oversee FIFO process with Food & Beverage.
• Ensure policies on financial record keeping, money handling and licensing are followed and reported.
• Pre-block VIP arrival, special request rooms, and long-stay rooms as needed.
• Coordinate with other departments to share guest/room information.
• Report items in need of repair and follow safety procedures.

Skills

Front desk experience

Team leadership

Computer literacy

Job description

Overview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.Performance Expectations:Supervise front desk operations during assigned shift.Ensure front desk staff is familiar with hotel products and services.Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.Assist guests with check-in and check-out processes.Ensure meeting rooms are set up and serviced according to banquet event order (BEO)Responsible for Food & Beverage inventory and orderingOversee FIFO (first in/first out) process with Food & BeverageEnsure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.Communicate with other departments to coordinate and follow up on all guest and room information.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-VerifyGeneral Requirements:Able to work most weekends and holidays.Report to work on time and in proper uniform.Knowledge and/or ability to operate a computer.Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Opportunity Employer.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.