Guest Experience Leader - Front Desk & F&B

Hyatt Place Coconut Point; Estero (FL); On-site; USD 26,000 - 42,000; Full time

Job summary

Kolter Hospitality is seeking a Lead Gallery Host for Hyatt Place Coconut Point in Estero, FL to deliver exceptional guest service and manage front desk and Food & Beverage operations. You will supervise the front desk team, assist guests with check-in/check-out, and ensure VIPs and special requests are pre-blocked when needed.

The role requires prior hotel front desk experience, supervisory ability, and solid computer skills.

Qualifications

• Previous hotel Front Desk experience.
• Experience supervising a team is a plus.
• Able to work weekends and holidays.
• Knowledge of computer systems and software.

Responsibilities

• Oversee front desk operations during shift.
• Handle guest check-in/check-out efficiently.
• Manage Food & Beverage inventory and ordering.
• Coordinate with departments for guest/room information.
• Ensure safety procedures and reporting are followed.
• Block VIP rooms and pre-arrange special requests.
• Set up meeting rooms per banquet event order (BEO).

Skills

Guest service

Front desk management

Team supervision

Cash handling

Communication

Problem solving

Tools

Computer skills

Job description

Kolter Hospitality is seeking a Lead Gallery Host for Hyatt Place Coconut Point in Estero, FL to deliver exceptional guest service and manage front desk and Food & Beverage operations. You will supervise the front desk team, assist guests with check-in/check-out, and ensure VIPs and special requests are pre-blocked when needed.

The role requires prior hotel front desk experience, supervisory ability, and solid computer skills.