Front Desk Supervisor

Kolter Hospitality; Estero (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Kolter Hospitality in Estero, FL is seeking a Lead Gallery Host to deliver service excellence by creating a welcoming environment and supervising front desk and food and beverage operations.

You will work to ensure guest satisfaction, assist with check-in/check-out, coordinate with other departments, manage BEOs, inventory, and safety procedures while upholding company policies.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO).
• Responsible for Food & Beverage inventory and ordering.
• Oversee FIFO (first in/first out) process with Food & Beverage.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIPs, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Overview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.

Performance Expectations

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
• Responsible for Food & Beverage inventory and ordering
• Oversee FIFO (first in/first out) process with Food & Beverage
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer
M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify