Guest Experience Host — Front Desk & Events

Kolter Hospitality; Delray Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Kolter Hospitality in Delray Beach, FL, is seeking a Gallery Host to deliver service excellence to guests, handling check-ins and check-outs and issuing room keys in accordance with Kolter Hospitality and Hyatt Place standards.

You will assist guests, coordinate requests, inform them about hotel services, welcome them by name, prepare and stock beverages and food for meetings, and support event setup while upholding safety procedures.

Qualifications

• Experience in hospitality or guest service is required.
• Ability to process check-ins and check-outs.
• Cash handling and cashiering responsibilities.
• Strong communication and problem-solving skills.

Responsibilities

• Assist guests with check-in/check-out processes.
• Coordinate guest requests and inform about hotel services.
• Welcome guests by name whenever possible.
• Prepare and stock beverages/food for meetings/events.
• Set up and break down meeting spaces.
• Follow safety procedures and report repairs.
• Adhere to rate structures and upsell strategies.
• Handle billing, charges, and adjustments.

Skills

Guest services

Check-in/out

Cash handling

Problem solving

Communication

Job description

Kolter Hospitality in Delray Beach, FL, is seeking a Gallery Host to deliver service excellence to guests, handling check-ins and check-outs and issuing room keys in accordance with Kolter Hospitality and Hyatt Place standards.

You will assist guests, coordinate requests, inform them about hotel services, welcome them by name, prepare and stock beverages and food for meetings, and support event setup while upholding safety procedures.