Guest Experience Specialist: Front Desk, Bar & Breakfast

Schulte Hospitality Group; Town of Amherst (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Job summary

Schulte Hospitality Group is seeking a dynamic Gallery Host to deliver exceptionalguest service across the Gallery bar, front desk, and dining areas. The role involves multi-tasking, guest check-in/out, taking orders, processing payments, and contributing to a welcoming hotel experience.

The ideal candidate has at least one year in Front Desk Operations, strong communication skills, and basic computer proficiency.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations

Communication

Time Management

Computer Skills

Education

High School Diploma

Job description

Schulte Hospitality Group is seeking a dynamic Gallery Host to deliver exceptionalguest service across the Gallery bar, front desk, and dining areas. The role involves multi-tasking, guest check-in/out, taking orders, processing payments, and contributing to a welcoming hotel experience.

The ideal candidate has at least one year in Front Desk Operations, strong communication skills, and basic computer proficiency.