Guest Experience Supervisor - Front Desk

Peregrine Hospitality; Waltham (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Peregrine Hospitality seeks an on-site Front Desk Associate to deliver exceptional guest service from arrival to departure. You will handle reservations, check-ins and check-outs, and ensure courteous telephone interactions with guests and colleagues.

Maintain security of rooms and keys while coordinating guest needs and special requests with management and staff. You will also assist with group blocks, site inspections, and stay-focused revenue enhancement, drawing on knowledge of rates,

Qualifications

• Train and monitor front desk staff.
• Understand reservations, check-in and check-out processes.
• Maintain friendly telephone interactions with guests.
• Coordinate arrival to departure activities and services.
• Follow safety procedures and protect guest privacy.

Responsibilities

• Assist with reservations and checking guests in and out of the hotel.
• Uphold friendly, courteous telephone service and interactions with guests and staff.
• Coordinate with guests from arrival through departure with reservations, wake-up calls, and requests.
• Preserve security and privacy of guest rooms and keys.
• Communicate with management via reports and guest feedback.
• Assist with special requests, group blocks, and unusual situations.
• Support site inspections and tours for prospective clients.
• Maximize revenues through sales strategy and outstanding service.
• Maintain knowledge of rates, features, amenities, and local attractions.
• Ensure confidentiality of company information and comply with safety procedures.

Skills

Front desk training

Reservations management

Guest service

Telephone service

Safety procedures

Tools

Reservations system

Job description

Peregrine Hospitality seeks an on-site Front Desk Associate to deliver exceptional guest service from arrival to departure. You will handle reservations, check-ins and check-outs, and ensure courteous telephone interactions with guests and colleagues.

Maintain security of rooms and keys while coordinating guest needs and special requests with management and staff. You will also assist with group blocks, site inspections, and stay-focused revenue enhancement, drawing on knowledge of rates,