Guest Experience Concierge (Front Desk)

Marriott-International; Truckee (CA); On-site; USD 44,000 - 48,000; Full time

Job summary

Peregrine Hospitality is hiring a Front Desk/Guest Services Associate to warmly greet guests, check them in, handle payments, and provide local recommendations. You will balance daily cash and maintain precise records while ensuring customer satisfaction across all hotel services.

The role requires at least a high school diploma and 1 year of customer service experience, with flexibility for shifts and a strong emphasis on upselling and teamwork.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Additional: Will be required to work flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co‑workers.

Skills

Customer service

Upselling

Cash handling

Verbal and written communication

Basic computer skills

Attention to detail

Team player

Knowledge of local area

Education

High School diploma or GED equivalence

Tools

POS system

Job description

Peregrine Hospitality is hiring a Front Desk/Guest Services Associate to warmly greet guests, check them in, handle payments, and provide local recommendations. You will balance daily cash and maintain precise records while ensuring customer satisfaction across all hotel services.

The role requires at least a high school diploma and 1 year of customer service experience, with flexibility for shifts and a strong emphasis on upselling and teamwork.