Guest Experience Front Desk Specialist

Innvite Hospitality; Dublin (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Invvite Hospitality is seeking a Front Desk Associate to welcome guests, handle check-in/out, and perform essential PMS tasks on site. You will manage phone inquiries, reservations, and group blocks while ensuring a neat lobby and courteous service.

This role requires strong English communication, basic math, and the ability to multitask under supervision. A professional appearance and reliable teamwork are essential in a fast-paced hotel environment.

Qualifications

• Fluent verbal and written communication in proper English (Spanish, if possible).
• Basic math skills required for cash handling and basic accounting.
• Handwriting ability for manual forms and logs.
• Computer skills including typing and data entry.
• Ability to operate a 10-key calculator accurately.
• Hospitable, civil contact with the public and guests.
• Ability to work independently with minimal supervision.
• Ability to complete multiple tasks simultaneously.
• Night audit/basic accounting skills or training.

Responsibilities

• Guest Check-in & Check-out according to hotel standards.
• PMS operations and cash handling & credit card transactions.
• Switchboard operation and telephone etiquette.
• Front Office emergency/security procedures.
• Reservations for guest rooms and meeting rooms; group blocks.
• Assist with administrative duties as assigned by management.
• Keep front desk area and lobby neat, tidy, and clean daily.
• Minor decision making and professional guest interaction.
• Sales of guest rooms with new arrivals and phone inquiries.
• Follow all policies and procedures from the employee handbook.
• Must be neat, clean, and well-groomed in proper uniform with name tag.
• Operate laundry as directed.
• Maintain a professional and hospitable attitude to guests, associates, and vendors.

Skills

Fluent English

Basic Math

Handwriting

Typing Skills

10-Key Calculator

Hospitable Demeanor

Independent Work

Multitasking

Night Audit

Job description

Invvite Hospitality is seeking a Front Desk Associate to welcome guests, handle check-in/out, and perform essential PMS tasks on site. You will manage phone inquiries, reservations, and group blocks while ensuring a neat lobby and courteous service.

This role requires strong English communication, basic math, and the ability to multitask under supervision. A professional appearance and reliable teamwork are essential in a fast-paced hotel environment.